Russian Helicopters Developing New After Sales Service Framework in India
 
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Russian Helicopters Developing New After Sales Service Framework in India
 
Russian Helicopters Developing New After Sales Service Framework in India

The Russian Helicopters Holding Company (part of State Corporation Rostec) is working to improve its aftersales services and introduce a ‘single-window’ system of cooperation with foreign clients in terms of the new strategy of Rostec’s aviation cluster. A pilot project is currently being implemented in India.

This framework entails centralisation of all the aftersales-related processes and represents the first step in providing operators with an aftersales services package and the transitioning of the organisation of aftersales service under the life cycle contract. As a rotorcraft designer and manufacturer, Russian Helicopters intends to utilise its existing cooperation with other Russian companies engaged in helicopter building to ensure operation of the machines throughout the full term of their life cycle.

“We find it important to provide Russian helicopters in India with timely and proper service,” said Igor Chechikov, Russian Helicopters’ deputy CEO for Aftersales Service, at the Aero India 2017 exhibition. “In terms of the ‘single-window system’ project, the holding company and Russian-made helicopters’ parts suppliers will work out a plan to provide the machines with an aftersales services package to serve the interests of foreign operators. We will implement the practices acquired into the global aftersales service system of Russian Helicopters,” stated Chechikov.

The Russian Helicopters Holding Company’s experts expect the single-window system to improve the quality of the company’s aftersales service, and that will give it an edge over its foreign competitors. As a result of implementing the system, operators will not have to negotiate with hundreds of parts manufacturers, for they will have the ‘single window’ through which to obtain the entire range of aftersales services for Russian helicopters.

The system will not only make the process of organising helicopter maintenance and repair significantly easier, but will also reduce the time to provide such services. In the meantime, operators will obtain parts and services certified by the Russian Helicopters Holding Company as their manufacturer.

The Russian Helicopters Holding Company is currently in the process of approving long-term contracts for the supply of spare parts and provision of aftersales service to operators. The company is also testing the organisation and conditions of cooperation with suppliers of parts for Russian helicopters operated by foreign clients through the ‘integrated aftersales service centre’.

 
 


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