Small is Big

Boeing positions itself for significant growth of its services & support business in India
Force Magazine

The services and support market is a significant growth area for India, and Boeing is working with the Indian Air Force (IAF) and Indian Navy to provide training and support of Boeing platforms such as the P-8I maritime reconnaissance and anti-submarine warfare aircraft and C-17 Globemaster III airlifter and the Head of State aircraft.

Late last year, Leanne Caret, now president and CEO of Boeing Defense, Space & Security (succeeding Chris Chadwick who is retiring), had visited India as president of Global Services & Support. She spoke with FORCE about the company’s services business in her capacity then as the president of Boeing Global Services & Support (GS&S). “Over time, we will look at the possibility of providing support to Boeing’s platforms in the Indian neighbourhood through our presence in India,” Caret had said. “The idea is that we provide readiness, availability and high mission capability to our customers. For this we tailor the solution according to their requirements. In our experience, customers want personalised services by Boeing employees,” she said. For instance, in Hindon alone, there is a team of 20 from Boeing to assist the IAF. This is what differentiates us from our competitors.”

In her previous capacity as GS&S president, Caret had explained that Boeing’s services business is one of the fastest growing businesses within the company with the turnover of nearly USD10 billion, 12,500 employees in 290 sites across 28 countries; and that the company is focused on three key areas - uncompromising service; local presence and global reach. It is this focus that has enabled Boeing to ensure that the customers’ fleet achieves the highest levels of mission readiness for the aircraft to be available for military, surveillance and humanitarian relief missions with the best trained crews.

C-17 Globemaster III Ready for Airlift Missions
Boeing has been supporting the IAF’s C-17 Globemaster III fleet through the C-17 Globemaster III Integrated Sustainment Programme (GISP) contract. This has resulted in unprecedented levels of mission capable rates that enable the IAF to use the aircraft for the missions they want. “This was demonstrated in the humanitarian missions for Cyclone Hudhud and flood operations in Bihar and Jammu and Kashmir when the C-17s airlifted people, materials to safety,” Vinayak Rajagopal, director of GS&S in India said. He further explained that the C-17 GISP programme has become a model for the future of sustainment. Boeing is held accountable to achieve sustainment performance metrics and is paid accordingly.

According to Caret, the initial qualification training of IAF’s C-17 crew was conducted by the US Air Force (USAF) at Joint Base Charleston in South Carolina. “A total of 100 IAF airmen received instruction on how to operate India’s C-17 fleet. The training included classroom time as well as simulator training.” Currently, Boeing is in talks with the IAF to finalise the nature and scope of recurring training for C-17 pilots and loadmasters. “We are discussing with the IAF future training concepts to assist them with training and are looking at different approaches,” said Caret.

Supporting the Indian Navy’s P-8I Fleet
Boeing supports India’s P-8I fleet by providing spares, ground support equipment and field service representative support. Boeing’s integrated logistics support enables the highest state of fleet readiness at the lowest possible cost and has demonstrated reduced ownership costs and decreased cost per flight hour over multiple platforms.

Initial P-8I training for Indian Navy pilots, mission system operators and maintenance technicians that will operate and maintain P-8I aircraft was done in Seattle. The programme included a combination of flight, classroom and lab training as well as real-world simulation experiences that can reduce total ownership costs. Boeing has trained more than 110 Indian Navy professionals, including five pilot crews, five mission crews and a number of flight signalers and observers. “We are in discussions with the Indian Navy to establish a long term training capability for pilots and mission and maintenance crews in INS Rajali,” said Caret.

Future Opportunities
Boeing anticipates other training opportunities for aircrew and maintenance courseware development for platforms such as the AH-64 Apache and CH-47 Chinook, opportunities which being pursued. Boeing been providing simulation based training solutions to the US Army and several other international customers operating the AH-64 Apache and CH-47 Chinook helicopters.


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